Archive for September 4th, 2008

Teddy Bears With Quality

September 4, 2008

This summer I read an article in Financial Times about Steiff, the German company that claims it made the first teddy bear with moveable arms and legs in 1902. A hundred years after the foundation, the teddy bear company followed the outsourcing wave and moved parts of the production from Germany to China. Now, five years later, they are bringing the production back in-house. They have learnt that cost is not everything. Martin Frechen, co-chief executive, says “The things we wanted to be done were not the things the Chinese were used to doing” and “We have learnt our products are better if we make them ourselves”.

What I like in Steiff’s product strategy is the striving for quality. They tried to enter a lower price range and therefore sourced from China. They then identified a lower quality in the production and brought it back in-house. I think this high quality thinking is a good counterweight to the many discounters that are dominating the toys market.

In The Aftermath of British Airways Heathrow Terminal 5 Failure

September 4, 2008

British Airways is still struggling with the reputation shock drop the airline carrier experienced due to the complete failure of the baggage system on the opening day of Heathrows Terminal 5. In the days after the catastrophy, BA (the sole occupant) and BAA (the owner of the terminal) traded accusations ranging from system failure (on BAA’s part) to untrained staff (employeed by BA).

That was five months ago, yet BA is still trying to pursuade it’s travelers that Heathrow Terminal 5 is working. For the past few weeks BA is running an online ad campaign with the tagline »Terminal 5 is working«, complete with daily updates showing people who actually dared to fly from the terminal despite it’s bad reputation.

I guess it just goes to show that supply chain disruptions or other failures in delivery has serious effects on consumer behavior. But I have to admit that the fact that BA has to advertise the fact that their flagship terminal is working (which I would assume was the minimal requirement even for a traveller in the dawn of aviation, let alone today) put a smile on my face.