Archive for June, 2009

Downturn effects on marketing spend and strategies to maximize effect

June 17, 2009

As we are closing in on the rock bottom of the financial downturn, effect figures are starting to appear left and right. Svenska Dagbladet recently summarized the effects of the downturn (here , here, and here, in Swedish) on the Swedish marketing industry and there are quite a few interesting facts to be evaluated (for recent blog posts on the subject of marketing spend check here, hereand here).

  • 19 mid-size advertising agencies have gone out of business since September 2008
  • Marketing accounts valued approximately 3 billion SEK have migrated from agency to agency
  • Marketing spend is predicted to contract by 13 percent in 2009

As for the number of agencies that have gone out of business – all I can say is that in some cases it is probably deserved and in other cases unfortunate. Mid size advertising agencies are often partner run and owned and the effects are probably greater for the involved individuals than on the marketing industry as such. What is clear is that the downturn has indeed affected a certain segment more severely than others. Larger agencies often have a broader revenue stream and can wear out storms better and the smaller firms are more flexible and tend to specialize.

From a purchasing perspective it is interesting to see in many cases purchasing has been imperatively involved in the sourcing process.

The SvD article claims that the downturn has forced (and in some cases enabled) companies to re-evaluate strategies as well as costs in an effort to maximize marketing effectiveness – in some cases this has meant switching marketing focus (from print to web) in others it’s been the direct effect of decreased marketing budgets.

What is interesting in the SvD article though, is the responses of the agency leaders and what they’ve perceived as drivers for the changes.

Says Björn Larsson, CEO of Lowe Brindfors:

Clients want better control of their total marketing spend, and it becomes easier and more transparent with a single partner. The consolidation favours larger agencies that can manage larger assignments and are well known on the market.

Now, from a marketing spend perspective this is a dangerous path to tread down.

Buying marketing services is more complex than just getting a single partner to ensure transparency. Buying marketing services is best done when purchasing can support the marketing with a correct spend analysis where one can split creative services from production.

To prove the point, ponder a company with four distinct brands – in a not too far past these four brands would work with four different agencies (who in turn controlled both creative and production spend). If they were to follow the advice given above their downturn approach would be to consolidate all spend on one large(r) supplier. Bad choice. This will over time inevitably lead to poorer quality work. The best way to manage this would be to split creative services from production. Let the agencies pitch on creative services for each brand, and pool all the production volumes and source these separately.

To ensure best price on creative services “pitching” is the marketing equivalent of the Brazilian auction: the buyer establishes the price he is willing to pay (i.e. the budget) and vendors pitch their most creative solution (instead of volume which one would see in most Brazilian auctions).

By facilitating a competitive environment and supporting the marketing functions purchasing can act as catalysts for increased effect of ever cent of marketing spend. Still, it is vital that purchasing functions understand the needs of the marketing function as well as the market drivers that can be exploited.

Mercedes vs. BMW go head to head on two wheels

June 15, 2009

With the recent set-back of the automotive industry it comes as no surprise that the two German automakers Mercedes and BMW attempt to tackle new markets – albeit twin-wheeled promotional products. Both automakers have recently upgraded their promotional products with new bicycle ranges and startlingly enough there’s quite a discrepancy separation two brands offers – both from a functionality aspect as well as from a brand correlation angle.

What BMWs marketing department has in mind when it decided on a standard city cruiser model (with a little bit of MTB style thrown in for good measure) is beyond me. With a brand vision of “sheer driving pleasure” it’s rather astonishing that their venture into the realm of pedal power 2009 comes through a no-name aluminum frame complemented by the low-end Shimano Alivio group set.

The sourcing staff that stand behind this low cost approach must have forgotten (or completely ignored) the ideas of aligning corporate and purchasing strategies; the resulting bicycle is the equivalent of slapping a BMW logo on a Yugo.

The Mercedes’ bicycle range on the other hand is definitely more in line with what you’d expect from something coming out of Stuttgart: the road racing bike is delivered with a SRAM Red group set (top of the line), a set of DT Swiss 1450 Mon Chasseral wheels (the lightest wheel set of the DT Swiss RR range) on top of a no-name carbon frame (rumor says it’s a Carbotec frame but that’s not confirmed).

At 5000 Euro it isn’t exactly cheap; but lest not forget that the group set alone is 1 700 Euro and the wheel set will set you back another 1000 Euro. Add pedals, a carbon fork, head set, drop bars and there isn’t even much margin for the Mercedes brand.

Moving from cost to value

June 11, 2009

A few days ago David Rae of Procurement Leaders highlighted a viewpoint given by Tim Williams in Advertising Age  regarding how marketing agencies should align their compensation in such a way that it actually supports instead of opposes the procurement process. Tim Williams proposes that in order to do this, advertising agencies must “make the mental leap from cost to value”.

What struck me with Tim’s reasoning was how strongly it resonates in almost all service categories. In many purchasing departments strive to lower hourly costs – since this is the one variable that is on the table – real value is lost in the fog.

As I outlined here, some old dogs go as far as to oppose the entire idea of large consulting firms (and outsourcing houses) since their experience is that it in the long run costs more than what it initially said on the price tag. By focusing on delivered value instead of purely cost and working tightly with stakeholders I truly believe that purchasing can evolve service procurement to a higher level.

And this type of paradigm shif is especially interesting in times like ours as we are approaching the tipping point leaving the fierce badlands of right side of the A.T. Kearney diamond for the more co-op pastures on the left.

Spend management meets high art

June 9, 2009

This weekend, Liljevalchs konsthall opens its door to the presumed summer smash art exhibition in Stockholm: IKEA at Liljevalchs. For those of you unfamiliar with Liljevalchs – it’s the premier public art venue in Stockholm opened 1916 (and recently made famous with the younger generation thanks to Swedens rock sensation The Hives).

Keeping in touch with the IKEA philosophy, Liljevalchs promises a  reduced prices of admission – the IKEA classic 69 kronor (a minor reduction but still) – and the exhibition is said to chronicle the rise of the low cost focused home furnishing giant.

The exhibition opens on June 13 2009 at 2 PM – opening day is free for all.

IT-procurement – the global giants vs. the boutique firm

June 8, 2009

According to an IDC report quoted by Sweden’s Dagens Industri (in an article highlighting India’s IT-wonder – exemplified by Tata Consultancy Services) IT-outsourcing rise from 12 percent in 2004 to 27 percent in 2009, during the same time frame the share of companies that consider IT-outsourcing has risen from 5 to 37 percent.

Now, IT-outsourcing covers a wide array of services ranging from help desk functions to network management to systems architecture so although the numbers may be right in a rough sense when one looks closer at the category I suspect that certain subcategories are more prominently represented than others.

In any case, this development will create quite a challenge for IT-procurement – especially when it comes to consultancy services. In fact, the development has gone as far as to prompt Stockholm University to offer courses in Computer Science focused on managing IT-services in low cost countries. For purchasing the major challenge will be to win the confidence of the internal stakeholders, acting as the margin hunter whose only task is to negotiate lower cost per hour will inevitably see a rift open up between IT and purchasing no matter how strict the corporate guidelines describing processes are. Any slack of quality will be seen as a reason to sidestep purchasing – turning any project into the battle of the C-s. And chances are that the remaining management will side with the IT-side of the story instead of opting for the (in theory) right side (when it comes to purchasing policy).

So how does one assure quality when purchasing IT-consultancy services?

One rather simplistic answer was given to me by an experienced (and almost cynical) senior purchaser. His blunt answer was this:

Go for the small boutique firms, any extra cost per hour will be saved due to the fact that they are forced to deliver results. If they don’t their reputation is in jeopardy and due to their size their reputation is their only selling point. In essence they need to deliver on every single assignment since they are judged solely on the last assignment. Exploit the fact that they have no room for failure.

Should ethics play a part in global sourcing?

June 3, 2009

Tomorrow marks the 20th anniversary of the culmination of the Tiananmen Square protests (and massacre). Though reforms have come into place and much has changed in China since then – some aspects of what most of us in the west consider fundamental rights are still not respected by the Chinese government namely:

  • Human rights issues
  • Freedom of speech
  • Censorship

Though economic development (and the current situation) might offer reasons to do otherwise I still believe that it might be time to reassess global sourcing strategies from an ethical and moral standpoint.

If not just to honor the memory of the man who in vain tried to stop tanks from leaving the Tiananmen Square the day after the massacre; to this date his identity has not been revealed nor has any information about what happened to him after he was pulled away by police officers.

Successful spend management – big and small

June 1, 2009

Booz&Co. Strategy+Business provided a set of downturn toolkits (distributed by e-mail but available online at the Booz&Co. website) to their subscribers over the weekend and for purchasing professionals Booz&Co. had packaged an leaflet-like memo to the CPOs along with a free digital download of their recent book Sourcing Reloaded: Targeting Procurement’s New Strategic Agenda. Good stuff for anyone willing to get some external input into their current struggles.

On the other end – the smaller scale if you will – let me share the recent downturn and spend management development of Lux Stockholm, one of only 14 restaurants in Sweden with Michelin stars. Lux Stockholm is just a stone’s throw away from both my apartment and office (midway to be precise) located on the diminutive Lilla Essingen in Stockholm. Now, Lux Stockholm isn’t exactly cheap – and the Michelin star does somehow explain that one shouldn’t expect it to be. As one of the leading restaurants in Scandinavia one might also suspect that they don’t cut back on spend much even in the face of recession.

So deem my surprise that as I rode my Pinarello up the street I passed a photocopied A4 poster taped to the garage elevator door (punk-rock-stylee) advertising Lux Stockholm’s waterfront grill patio. Now some might think this is below par what might be expected out of advertising from a restaurant whose dishes start at €20 and go up, but I beg to differ.

Lux Stockholm has just taken Booz&Co advise for CPOs just a tad bit further (though I suspect that the staff at Lux Stockholm have no clue about even the existance of Booz&Co. or any of their insights). Number one on the Booz&Co. CPO memo list is: Aggressively negotiate lower pricing and improved terms in nonstrategic spend categories.

Let’s break this down:

  1. Aggressively negotiate lower pricing – using the company photocopier for advertising is as close to free as you’re going to get, so it’s aggressive alright. Taping the ads to public buildings using staff (I suspect, some of them live in the neighborhood) is probably the cheapest distribution method available. One out of three.
  2. and improved terms – talk about print on demand. The distribution is also taken care of. Two out of three.
  3. in nonstrategic spend categories – one can argue about the strategic nature of advertising, but since Lux Stockholm already received their star in Guide Michelin, most of the strategic advertising and brand awareness could be seen as taken care of. Strategic spend categories for Lux Stockholm is with high probability food related and by cutting down on the costs of nonstrategic categories the staff probably still use the best sources available. Three out of three.

Posting flyers on lampposts and in public places might not be what is expected from luxury restaurants but from a spend management point of view it’s spot on.