Archive for the ‘Marketing’ Category

Commercial Print – How a font change can lower your printing costs

April 9, 2010

The news about the University of Wisconsin-Green Bay changing the default font in their e-mails has become the viral news of choice this past week – at least in the marketing world. And reactions range from the amused to the amazed. But font substitution and development is nothing new to old media; they’ve all been doing it since the days of Johannes Gutenberg, because in the print business – print efficiency is big business. Many news publications use specially designed versions of classic fonts that enable the companies to fit more print onto a single page.

The Guardian quotes the institution saying that it has “reported that the new font requires about 30% less ink, which costs up to $10,000 per gallon”.

Now that’s something to think about for all marketing and commercial print buyers out there. It also makes one muse over the balance of power between stakeholder and procurement when it comes to really saving money.

Can one engage the supplier base to lower supply chain risks

March 31, 2010

With many car manufacturers struggling with recalls and pointing the blame at their ailing supply chains this recent piece by Peter Hunter of HumanResourcesIQ (Root Cause of Toyota’s Failure: Employee Engagement) opened up the matter from a completely different perspective.  Hunter argues that engagement is the real differentiator between East and West Toyota production lines.

Is it possible that the faults that caused the recalls did not occur in vehicles produced in the East because they were spotted and rectified by an “engaged” workforce, while in the West the “disengaged” workforce knew of the problems but never reported them to Toyota because Western managers do not know how to engage their workforces.

I shared similar sentiments in a post relating to Bianchi bicycles a while back (One Supplier Audit Question You Probably Never Asked); “…In a world where cost and volume seem to be the rule of the day; passionate businesses can surely find a niche market and exploit it to the fullest, but it also means that the business must share the same passion as the consumers…”. Passion and engagement are related emotions. And both have been out of focus in sourcing recently.

Understanding why an end-customer buys the product should be essential for procurement.

If you’re solely focused on up-stream cost reduction, chances are that you are missing the real reasons why your product is unique and why customers are attracted. In many cases it’s more than just marketing gimmicks that have driven them to the stores. It’s the pride of owning something that they can identify themselves with.

I had the chance of meeting one of the marketing and sales executives of Scania last year, and during our discussion we touched upon the subject of events where she mentioned that Scania once had put a tattoo artist in their exhibition booth. And people were queuing to have the Scania logo permanently fixated on their skin.

With that amount of customer dedication to your brand, can procurement afford to chose suppliers who are not as – or more – engaged/passionate about their job.   I would say no.

The future of purchasing technology lies beyond the war of words between Coupa and Ariba

February 26, 2010

Over at Spend Matters (here and here), there’s a heated debate over Coupa’s recent marketing campaign and it’s claims to better Ariba in many areas. Now I’m not going to jump into that fray – I’ve spent too many years as a copy writer and music critic to bother with marketing claims and hyping the flavor of the month.

In my mind, the one thing that stands out in differentiating purchasing software is ease of use. End-users don’t care if they work for a multi-national, multi-billion dollar company or if they work for a local firm with single-digit FTEs. They are users of a system and by default they expect things to work easily, smoothly and efficiently. It’s as simple as that. Just because you work for a multi-national doesn’t mean you should expect that the tools you use should be complicated.

Bizconnect’s recent poll shows just this (albeit that their research might be a bit shifty):

43 percent of the respondents said the most important feature they look for when evaluating new purchasing software is ease of use.

So what exactly is ease of use.

Well, today many purchasing software developers look at what Google is doing in the domain, or the major internet webshops. I would say that strategy is rather reactive. In an increasingly mobile (in all senses of the word) world – anything developed with a laptop or stationary computer in mind is going to be second-tier by the time they’re closing in on their release date. If your not convinced, check out this blog-post at Google Mobile; Smarter Shopping with Google Moblie to see where internet commerce is heading.

With smart phone sales boosting the entire mobile phone market in 2009, up by 23.8 percent year over year according to Gartner it’s a no brainer to see where development budgets should be going in the future.

Smartphone sales to end users continued their strong growth in the fourth quarter of 2009, totalling 53.8 million units, up 41.1 per cent from the same period in 2008. In 2009, smartphone sales reached 172.4 million units, a 23.8 per cent increase from 2008. More at Gartner.

It’s a fair guess that many a smart phone ended up in the pockets of business managers looking for ways to better manage their daily work (whilst keeping a front of success and innovation). Smart phones are ease of use. Mobile, simple, efficient and always online.

No matter where the war of words between Coupa, Ariba and the numerous commentators end up – purchasing software providers that do not support smart phones in the near future will not be seen as front runners or purveyors of ease-of-use. They’ll just be more of the same old that we are struggling to leave behind.

Were onion sourcing the root to McDonalds closure in Iceland

October 27, 2009

Now anyone with even the smallest grasp of procurement knows that in most cases standardization is good, but one has to wonder how far this decree should be taken.

This coming Monday, McDonalds will close their three Icelandic restaurants turning Iceland into one of few McDonalds free zones in Europe (the others being Albania and Bosnia and Herzegovina). In a Reuters interview, Jon Ogmundsson, managing director of Lyst, holder of the McDonald’s franchise in Iceland, blame rising cost of supplies as the main reason for the closure. With McDonalds famed for their comparability across the globe – taste wise, if not cost wise – changing the ingredients seemed out of the question.

“For a kilo of onion, imported from Germany, I’m paying the equivalent of a bottle of good whiskey.” Now, the

Icelandic economy is still in a freefall so there are of course other aspects that play into this equation as well, but one might wonder what could have happened if the purchasing professionals at McDonalds in Iceland had stayed a little more on their toes when it came to sourcing their ingredients for 2009.

Downturn effects on marketing spend and strategies to maximize effect

June 17, 2009

As we are closing in on the rock bottom of the financial downturn, effect figures are starting to appear left and right. Svenska Dagbladet recently summarized the effects of the downturn (here , here, and here, in Swedish) on the Swedish marketing industry and there are quite a few interesting facts to be evaluated (for recent blog posts on the subject of marketing spend check here, hereand here).

  • 19 mid-size advertising agencies have gone out of business since September 2008
  • Marketing accounts valued approximately 3 billion SEK have migrated from agency to agency
  • Marketing spend is predicted to contract by 13 percent in 2009

As for the number of agencies that have gone out of business – all I can say is that in some cases it is probably deserved and in other cases unfortunate. Mid size advertising agencies are often partner run and owned and the effects are probably greater for the involved individuals than on the marketing industry as such. What is clear is that the downturn has indeed affected a certain segment more severely than others. Larger agencies often have a broader revenue stream and can wear out storms better and the smaller firms are more flexible and tend to specialize.

From a purchasing perspective it is interesting to see in many cases purchasing has been imperatively involved in the sourcing process.

The SvD article claims that the downturn has forced (and in some cases enabled) companies to re-evaluate strategies as well as costs in an effort to maximize marketing effectiveness – in some cases this has meant switching marketing focus (from print to web) in others it’s been the direct effect of decreased marketing budgets.

What is interesting in the SvD article though, is the responses of the agency leaders and what they’ve perceived as drivers for the changes.

Says Björn Larsson, CEO of Lowe Brindfors:

Clients want better control of their total marketing spend, and it becomes easier and more transparent with a single partner. The consolidation favours larger agencies that can manage larger assignments and are well known on the market.

Now, from a marketing spend perspective this is a dangerous path to tread down.

Buying marketing services is more complex than just getting a single partner to ensure transparency. Buying marketing services is best done when purchasing can support the marketing with a correct spend analysis where one can split creative services from production.

To prove the point, ponder a company with four distinct brands – in a not too far past these four brands would work with four different agencies (who in turn controlled both creative and production spend). If they were to follow the advice given above their downturn approach would be to consolidate all spend on one large(r) supplier. Bad choice. This will over time inevitably lead to poorer quality work. The best way to manage this would be to split creative services from production. Let the agencies pitch on creative services for each brand, and pool all the production volumes and source these separately.

To ensure best price on creative services “pitching” is the marketing equivalent of the Brazilian auction: the buyer establishes the price he is willing to pay (i.e. the budget) and vendors pitch their most creative solution (instead of volume which one would see in most Brazilian auctions).

By facilitating a competitive environment and supporting the marketing functions purchasing can act as catalysts for increased effect of ever cent of marketing spend. Still, it is vital that purchasing functions understand the needs of the marketing function as well as the market drivers that can be exploited.

Mercedes vs. BMW go head to head on two wheels

June 15, 2009

With the recent set-back of the automotive industry it comes as no surprise that the two German automakers Mercedes and BMW attempt to tackle new markets – albeit twin-wheeled promotional products. Both automakers have recently upgraded their promotional products with new bicycle ranges and startlingly enough there’s quite a discrepancy separation two brands offers – both from a functionality aspect as well as from a brand correlation angle.

What BMWs marketing department has in mind when it decided on a standard city cruiser model (with a little bit of MTB style thrown in for good measure) is beyond me. With a brand vision of “sheer driving pleasure” it’s rather astonishing that their venture into the realm of pedal power 2009 comes through a no-name aluminum frame complemented by the low-end Shimano Alivio group set.

The sourcing staff that stand behind this low cost approach must have forgotten (or completely ignored) the ideas of aligning corporate and purchasing strategies; the resulting bicycle is the equivalent of slapping a BMW logo on a Yugo.

The Mercedes’ bicycle range on the other hand is definitely more in line with what you’d expect from something coming out of Stuttgart: the road racing bike is delivered with a SRAM Red group set (top of the line), a set of DT Swiss 1450 Mon Chasseral wheels (the lightest wheel set of the DT Swiss RR range) on top of a no-name carbon frame (rumor says it’s a Carbotec frame but that’s not confirmed).

At 5000 Euro it isn’t exactly cheap; but lest not forget that the group set alone is 1 700 Euro and the wheel set will set you back another 1000 Euro. Add pedals, a carbon fork, head set, drop bars and there isn’t even much margin for the Mercedes brand.

Spend management meets high art

June 9, 2009

This weekend, Liljevalchs konsthall opens its door to the presumed summer smash art exhibition in Stockholm: IKEA at Liljevalchs. For those of you unfamiliar with Liljevalchs – it’s the premier public art venue in Stockholm opened 1916 (and recently made famous with the younger generation thanks to Swedens rock sensation The Hives).

Keeping in touch with the IKEA philosophy, Liljevalchs promises a  reduced prices of admission – the IKEA classic 69 kronor (a minor reduction but still) – and the exhibition is said to chronicle the rise of the low cost focused home furnishing giant.

The exhibition opens on June 13 2009 at 2 PM – opening day is free for all.

Successful spend management – big and small

June 1, 2009

Booz&Co. Strategy+Business provided a set of downturn toolkits (distributed by e-mail but available online at the Booz&Co. website) to their subscribers over the weekend and for purchasing professionals Booz&Co. had packaged an leaflet-like memo to the CPOs along with a free digital download of their recent book Sourcing Reloaded: Targeting Procurement’s New Strategic Agenda. Good stuff for anyone willing to get some external input into their current struggles.

On the other end – the smaller scale if you will – let me share the recent downturn and spend management development of Lux Stockholm, one of only 14 restaurants in Sweden with Michelin stars. Lux Stockholm is just a stone’s throw away from both my apartment and office (midway to be precise) located on the diminutive Lilla Essingen in Stockholm. Now, Lux Stockholm isn’t exactly cheap – and the Michelin star does somehow explain that one shouldn’t expect it to be. As one of the leading restaurants in Scandinavia one might also suspect that they don’t cut back on spend much even in the face of recession.

So deem my surprise that as I rode my Pinarello up the street I passed a photocopied A4 poster taped to the garage elevator door (punk-rock-stylee) advertising Lux Stockholm’s waterfront grill patio. Now some might think this is below par what might be expected out of advertising from a restaurant whose dishes start at €20 and go up, but I beg to differ.

Lux Stockholm has just taken Booz&Co advise for CPOs just a tad bit further (though I suspect that the staff at Lux Stockholm have no clue about even the existance of Booz&Co. or any of their insights). Number one on the Booz&Co. CPO memo list is: Aggressively negotiate lower pricing and improved terms in nonstrategic spend categories.

Let’s break this down:

  1. Aggressively negotiate lower pricing – using the company photocopier for advertising is as close to free as you’re going to get, so it’s aggressive alright. Taping the ads to public buildings using staff (I suspect, some of them live in the neighborhood) is probably the cheapest distribution method available. One out of three.
  2. and improved terms – talk about print on demand. The distribution is also taken care of. Two out of three.
  3. in nonstrategic spend categories – one can argue about the strategic nature of advertising, but since Lux Stockholm already received their star in Guide Michelin, most of the strategic advertising and brand awareness could be seen as taken care of. Strategic spend categories for Lux Stockholm is with high probability food related and by cutting down on the costs of nonstrategic categories the staff probably still use the best sources available. Three out of three.

Posting flyers on lampposts and in public places might not be what is expected from luxury restaurants but from a spend management point of view it’s spot on.

Black milk

March 23, 2009

Henry Ford has often been quoted as saying: “Any customer can have a car painted any color that he wants so long as it is black.”

Not only did this mean that the Henry Ford Motor Company got a better deal on paint due to the higher volume; but that’s only part of the story, many books on the subject also claim that black paint was chosen due to the fact that it was more durable than other coats of paint and that it dried faster, increasing the speed of assembly.

Now I’m not sure if there are any efficiency increases due to Arla Foods latest marketing campaign, but I do hope so – they’ve changed to color of the packaging for their biggest seller from green to black in order to promote Earth Hour, and adding some process efficiency would be a great addition to the cause.

Fact is that they claim that no extra costs have to be taken into account due to this rather drastic change.

  • All colors for Arla milk use the same formula with different pigment added (in this case black)
  • The black paint does not increase the environmental impact
  • The black milk campaign will not mean more waste
  • The volume is so large that neither Arla nor the suppliers will need to discard any packaging due to the campaign

Swede’s will definitely see the change as it impacts nearly 2 million 1 liter milk cartons.

Getting deeper involvent in marketing spend

February 17, 2009

Getting through to the marketing spend is a tricky task. Marketing departments have run a tight ship when it comes to deciding which marketing supplier gets the biggest chunks of their marketing spend. But there is a lot of work that can be done in this area; both when it comes to controlling the spend and when it comes down to supporting marketing departments with the right tools to ensure competitive bidding for the contracts.

In many cases; marketing directors have had full control over which advertising agency a company works with. Agencies are often invited to creative pitches; where they have the chance to present their marketing ideas for a certain brand and the best presentation is often awarded the contract (when Swedish media daily Dagens Media did a survey regarding this practice in 2007 they found that the average advertising agency spent between 3 to 5 million SEK annually on pitches ). For creative purposes, this is just fine. Unfortunately, a large portion of marketing spend is disconnected from the actual creative process, yet, by tradition, the advertising agency is free to choose sub contractors for print, media placement, production agency (for tv/radio/web etc) and skims a few Euros off the top to generate some extra revenue.

While this might be rather alarming from a spend management perspective; the scariest bit is that advertising agencies rarely care about sourcing; and in bad times, they tend to keep the creative skills and send the administrators looking for a new job. So chances are the marketing buyers, i.e. the companies who actually pay for this (supply) chain is getting the worst end of the deal.

What purchasing departments need to understand is that they can support marketing departments by providing fundamental competition for parts of marketing spend; leave the purchasing of creativity to the marketing department; take control of the less cerebral side of marketing spend. Media, print, distribution etc are very suitable for e-sourcing, and there is a lot of potential savings available.

Many media providers posted record results in 2008; for instance Swedish TV4 increased revenues by 8 percent and European broadcaster MTG increased their sales by 16 percent; this during a year where TV for example lost 0,4 percent of advertising share in Sweden.

As the financial situation cuts budgets across the board, the first month of 2009 has seen a dramatic drop in advertising volume (in the range of 20-40 percent in Sweden according to Sveriges Mediebyråer); meaning that there is an overcapacity in a market which according to many media buyers long have been overpriced and with little price transparency due to discrepancies between list price and the actual prices paid by the advertisers.

Media spending is just waiting to be addressed by some real sourcing strategies.