Archive for the ‘Negotiation’ Category

Downturn effects on marketing spend and strategies to maximize effect

June 17, 2009

As we are closing in on the rock bottom of the financial downturn, effect figures are starting to appear left and right. Svenska Dagbladet recently summarized the effects of the downturn (here , here, and here, in Swedish) on the Swedish marketing industry and there are quite a few interesting facts to be evaluated (for recent blog posts on the subject of marketing spend check here, hereand here).

  • 19 mid-size advertising agencies have gone out of business since September 2008
  • Marketing accounts valued approximately 3 billion SEK have migrated from agency to agency
  • Marketing spend is predicted to contract by 13 percent in 2009

As for the number of agencies that have gone out of business – all I can say is that in some cases it is probably deserved and in other cases unfortunate. Mid size advertising agencies are often partner run and owned and the effects are probably greater for the involved individuals than on the marketing industry as such. What is clear is that the downturn has indeed affected a certain segment more severely than others. Larger agencies often have a broader revenue stream and can wear out storms better and the smaller firms are more flexible and tend to specialize.

From a purchasing perspective it is interesting to see in many cases purchasing has been imperatively involved in the sourcing process.

The SvD article claims that the downturn has forced (and in some cases enabled) companies to re-evaluate strategies as well as costs in an effort to maximize marketing effectiveness – in some cases this has meant switching marketing focus (from print to web) in others it’s been the direct effect of decreased marketing budgets.

What is interesting in the SvD article though, is the responses of the agency leaders and what they’ve perceived as drivers for the changes.

Says Björn Larsson, CEO of Lowe Brindfors:

Clients want better control of their total marketing spend, and it becomes easier and more transparent with a single partner. The consolidation favours larger agencies that can manage larger assignments and are well known on the market.

Now, from a marketing spend perspective this is a dangerous path to tread down.

Buying marketing services is more complex than just getting a single partner to ensure transparency. Buying marketing services is best done when purchasing can support the marketing with a correct spend analysis where one can split creative services from production.

To prove the point, ponder a company with four distinct brands – in a not too far past these four brands would work with four different agencies (who in turn controlled both creative and production spend). If they were to follow the advice given above their downturn approach would be to consolidate all spend on one large(r) supplier. Bad choice. This will over time inevitably lead to poorer quality work. The best way to manage this would be to split creative services from production. Let the agencies pitch on creative services for each brand, and pool all the production volumes and source these separately.

To ensure best price on creative services “pitching” is the marketing equivalent of the Brazilian auction: the buyer establishes the price he is willing to pay (i.e. the budget) and vendors pitch their most creative solution (instead of volume which one would see in most Brazilian auctions).

By facilitating a competitive environment and supporting the marketing functions purchasing can act as catalysts for increased effect of ever cent of marketing spend. Still, it is vital that purchasing functions understand the needs of the marketing function as well as the market drivers that can be exploited.

Moving from cost to value

June 11, 2009

A few days ago David Rae of Procurement Leaders highlighted a viewpoint given by Tim Williams in Advertising Age  regarding how marketing agencies should align their compensation in such a way that it actually supports instead of opposes the procurement process. Tim Williams proposes that in order to do this, advertising agencies must “make the mental leap from cost to value”.

What struck me with Tim’s reasoning was how strongly it resonates in almost all service categories. In many purchasing departments strive to lower hourly costs – since this is the one variable that is on the table – real value is lost in the fog.

As I outlined here, some old dogs go as far as to oppose the entire idea of large consulting firms (and outsourcing houses) since their experience is that it in the long run costs more than what it initially said on the price tag. By focusing on delivered value instead of purely cost and working tightly with stakeholders I truly believe that purchasing can evolve service procurement to a higher level.

And this type of paradigm shif is especially interesting in times like ours as we are approaching the tipping point leaving the fierce badlands of right side of the A.T. Kearney diamond for the more co-op pastures on the left.

Using managed sourcing to tackle project based spend

May 8, 2009

A few weeks ago I listened in on a webinar where The Hackett Group explored some of their recent research relating to lost spend (Hackett: By Controlling Project-Based Indirect Spending Companies Can Net Significant Savings ). Many purchasing focused news feeds have already picked up the press release and just a few days ago both Purchasing.com  and Spend Matters added their comments on the problems of project based spend.

Jason Busch of Spend Matters neatly outlined some practical ways of dealing with this type of spend based on hand on experience:

  • First, if project-based spending categories fall outside of a core area of internal category knowledge, bring in the consultants. In fact, this is a great place to leverage either large-firm or boutique experts to achieve savings.
  • Second, focus on helping procurement serve as a bridge connecting all of the different stakeholders in the project — internal design engineers, third-party architectural/engineering/project management firms, primes, etc.
  • And third, offer to aggregate and take control of raw material and commodity spend on behalf of both internal and outside stakeholders with various management roles in the project.

I would say that this is a typical case for exploring the possibilities of Managed Sourcing since not all of the categories considered in the research is “just” project based. Take for an example Marketing Spend related to Trade Shows and Events; most companies that indulge in this type of activities do it more than once a year – and they typically want the same message to be delivered, so even if there are geographic challenges to be dealt with, the core suppliers of the event are often one and the same (or belonging to a network).

When applying the consultant/managed sourcing approach it is important to ensure that the assignment also includes implementing the contract and supplier follow-up. Often consulting assignments end with the consultant just delivering the contract to be signed – while this may be enough in some cases, for much IM&S spend the real savings are reaped after contract implementation and unless you have a strong e-procurement program in place with strict policies the savings may not materialize if the contract is not monitored and promoted and the supplier relationship not developed over time.

If the purchasing function is overloaded or lack the proper category skills in the sourcing phases, chances are that they will also be lagging when it comes to implementing and monitoring the contract. So if you’re looking into tackling these lost categories – make sure that your partners support you as deep into your purchasing process as necessary.

Public sector IT-procurement gone wild

April 8, 2009

No one in Sweden can have missed the headlines caused by the Swedish Social Security Agency and their recent IT disaster. As the project deteriorated, causing one headline after the other, the project was forced to be audited by the Swedish National Audit Office whose final report was released on April 6th (More here – in Swedish).

The report is a showcase of what might (and dare I say, often will) go wrong when the power balance between stakeholder, supplier and purchasing is off.

The Audit office has examined four of the Social Security Agencies recent IT-purchases (all quite large and vital to not only the agency as such but to all of their customers, i.e. the population of Sweden) and not only have the Social Security Agency bypassed all regulations regarding government contracts but the audit also found major faults in the purchasing processes as such:

  • Low RFP quality, complex yet lacking in specifications
  • Too little time give to suppliers in order for them to be able to answer the RFPs in a proper manner

This has led to suppliers declining in participation in the sourcing event.

The audit also found that the purchasing function at the Social Security Agency lacked resources and time to prepare the sourcing event of this magnitude which in turn led to poor quality analysis and reporting regarding which supplier was awarded the contract and why.

Last and not least, the audit found that the power balance between the stakeholder (the IT department) and the purchasing function was so asymmetrical that it could hardly be called a power balance at all. In two of the four projects purchasing chose to bypass all sourcing activity and just call-off consultants on hourly rates on their current frame agreements leading to cost escalation and practically no cost control what so ever. In Computer Sweden auditor Karin Lindell goes as far as saying: There was a WAR between purchasing and IT

Due to the fact that so few suppliers participated in the sourcing process, suppliers had their ways and in many cases dictated the terms; for instance one supplier was paid three months in advance(!!!!) and contracts were mostly drawn up to make the Social Security Agency responsible for any delays.

As one digs into the details regarding the different projects it gets really scary. For one SAP project (Customer Self Service) two suppliers submitted bids:

IBM – who bid 84 million SEK – and Logica – who offered a price interval of 25 to 46 million SEK (and someone should have pumped the breaks at that very moment).  Logica was awarded the contract with the motivation that they had submitted a bid which was substantially lower that IBM and the project was due to be delivered in March 2008.

As of today, the project has not yet been delivered and Logica has invoiced the Social Security Agency 77 million SEK and other suppliers have invoiced the agency 63 million SEK.

That puts the tab at 110 million SEK and running, public procurement has surely seen better days.

Turning a sourcing event into a sourcing event

February 25, 2009

Getting people to buy into new ways of working may be one of the trickier transitions one has to manage. Most people are armed with an instinctive resistance against change; which often turns new process adoption into a trench war of old versus new. I’ve seen a multitude of seemingly simple transformation programs grind themselves slowly into the ground by the most illogical reasons.

Take e-auctions for instance; from an outsiders perspective they seem like the perfect tool for any purchaser; yet e-auction usage can still be a hot potato.

To overcome this resistance; some of IBXs senior category managers have introduced a concept where the negotiation really turns into a place to be (sourcing) event. All you need is a (LCD) projector, a conference room and some snacks. And to top it off; a well prepared e-auction that is shown live in real time on the big screen.

The snacks bring in the folks who may at first reject the new process yet still enjoy the company of their colleagues, the projector allows everyone to see the action – and anyone who’s ever been monitoring an e-auction knows the rush of adrenaline that comes as the bids start dropping in – and if you’ve chosen and prepared your event well enough (a select group of bidders who are familiar with e-auctions and really want the contract), the bidding and results will win over even the most stubborn of e-auction opponents.

At a recent event; an incumbent supplier was set against a very aggressive opponent who dearly wanted to gain market share, so the dynamics (and the drama) was apparent from the start. Over popcorn and soft drinks the staff followed the negotiation in real time and as the negotiation was finalized, the winning bid was more than 50 percent lower than the price paid according to the previous contract – and the difference between the two lowest bids was just about 0,5 percent, calming everyone who might be worried about switching costs or quality differentiation.

Though it may seem like a cheap trick; fact is that this cheap trick has worked time and time again and accelerated e-sourcing adoption at many companies.

Sourcing marketing services as the window of opportunities close

January 15, 2009

A few months back, we highlighted some of the categories that were well suited for additional sourcing initiatives due to the financial downturn; one of the categories that we highlighted was marketing but as we all know nothing lasts forever.

Although marketing spend is down across the board; many marketing suppliers have been on their toes and adjusted their operations accordingly. Wise from the dot-com boom (crash) many advertising agencies have quickly adapted to the new era and are looking to the maturing internet marketing space to keep their revenues intact.

In a recent interview in Svenska Dagbladet (in Swedish); Göran Åkestam, founder and CEO of Åkestam Holst, one of Swedens largest advertising agencies is quoted saying:

“The (advertising) industry has become more cost aware. Rates have been lowered and we all had to get used to a different cost level. At the same time, many marketing functions have become more skilled, they are careful when cutting in marketing budgets since they know how fatal lack of sales are to their business.“

It goes to show that all categories have windows of opportunity that can be closed rather quickly. Whilst sourcing for marketing services still is viable; the quick feet of the (Swedish, in this case) advertising agencies have lessened the possibilities for easy savings. Acting now is hence of the essence.

Trust matters

October 13, 2008

In these times of turmoil; many cite the lack of trust as one of the key factors in the appearant crash of the financial markets. It goes without saying; the foundation of any business agreement needs to be based on trust; or at least a common understanding; between the different parties.

And this needs to be remembered in the world of purchasing as well. Ponder the following scenario:

Company A is sourcing for suppliers for a certain product. The contract is awarded to Supplier C, and the price is based on a number of different parameters such as volume etc. Yet Company A is experiencing a 50 percent rate of maverick buying for the contracted category (and this is not a very unusual number for many IM&S categories). A well informed supplier knows this; and they will exploit this fact; as a buyer you are not going to get the best possible price because the supplier does not trust you to deliver on your promise (i.e. the predicted volume).

This is where the trust-based e-procurment pitch comes in handy; many purchasing functions experience supplier resistance to e-procurement implementation – and suppliers do this more on instinct than anything else – due to the fact that suppliers rarely see an upside to the initiative; suppliers are still used to being promised one thing and then experiencing something completely different.

When selling e-procurement to suppliers, the purchasing organization needs to stress that they are doing this in order to ensure that suppliers get what they were promised in the negotiations. Once this value is delivered and real trust is restored in the relationship purchasing functions should start to see improved results in their sourcing efforts by becoming a valued buyer/partner; one that delivers on their part of the bargain.

When Kids Get Stuck in the Struggle over CGF Supply Chain

September 16, 2008

As the rest of the world is struggling with a volatile raw materials market, Sweden is experiencing a never seen before battle for power in the super market aisles. And the battle grounds are kid favourite’s meatballs and tomato ketchup.

Little over two weeks ago, ICA (one of three major super market chains, the others being Coop and Axfood) declared open war on Procordia, the maker of Felix products, due to disagreements over the price of tomato ketchup. In a display of brute force, ICA took a wide variety of Felix tomato based products off their shelves as part of the negotiation process.

Yesterday, Coop followed suit, and stopped the classic Swedish Scan meatballs due to a similar negotiation breakdown. Pushed into a corner, Scan has sent out warnings to the market that it might have to cut down on personnel.

At the moment, there is no clear winner in the battles of the super market aisles, although doomsday prophets see a ketchup crisis on the horizon. It’s a great thing that the summer bar-b-que season is over; otherwise kids all over Sweden might be rioting due to ketchup shortage.

Microsoft XP vs. VISTA: Negotiate it!

July 1, 2008

Markets react really strange sometimes: although the new Microsoft operating system Windows Vista is supposed to deliver higher security, better performance and a smarter architecture, people still want to buy the forerunner version Windows XP. As it does not fit, the official Microsoft strategy to sell XP anymore, there are strange reactions going on: the main distributors like Dell or HP officially sell VISTA computers. But: to fulfill the demands of the market, they “pre-downgrade” the VISTA computers to XP computers (click here to read an article about it on heise online).

Of course, that does not really help Microsoft to get the optimum spread for their new operating system. Major marketing campaigns failed to convince people that VISTA really is the better choice. Even big corporations like Daimler or Intel prefer to “downgrade” to XP.

How could you exploit that situation as a purchaser? Every Microsoft salesman has the “deployment rate” in his KPIs, not only for the operating system but also for the other MS office products. When your internal IT wants to switch to VISTA use the given circumstances: get some additional discount or add on licenses, because you are helping to fulfill the deployment of Windows VISTA.


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