Archive for the ‘Organization’ Category

Procurement function focus: Go broad or go deep

March 16, 2010

The past few weeks I’ve been going through the ever-growing pile of reports that amass on my digital desktop and one thing that strikes me when comparing different best practices is that one re-occurring theme is focus; be it for supplier base consolidation or central co-ordination.

As an avid runner and cyclist I’m rather surprised that this still seems to be an issue for many companies. To succeed one has to specialize – your either a sprinter or a long distance runner. It’s quite simple and universal actually, yet when it comes to IM&S procurement many companies are still viewing their task as a pure support function that needs to be able to deal with any and all issues that may arise. To put things bluntly:

How many category managers for office supplies do we really need?

I doubt that they are viewed as strategically important in any industry sector. In a sense I can feel that any IM&S category that can easily be placed into a category tree should be viewed as un-strategic. In our era of focus, as such they should be viewed as a candidate for outsourcing so I believe it’s prime time to do some make/buy homework.

As companies downsize their supplier base – focusing on closer relationships with strategic suppliers (as leaders do for instance according to this Roland Berger report) – it’s due time that purchasing functions take a good look at IM&S outsourcing possibilities; go deep my friends and let others do the more un-strategic work.

Key success factors for public procurement

March 10, 2010

Public service procurement has taken some intense flack in the past few years – and not without due reason – but I think it’s time to acknowledge some of the great stuff that actually is happening in the area at the moment. Because it’s there, it’s just that it’s hidden under an enormous pile of bad reputation, fraud cases, contracts being overturned, administration and god knows what.

This morning I ran into Mark Masterson – the head of IBX UK – who was in town on a public procurement mission. While chatting near the coffee machine (ristretto for me, white tea for him) he mentioned an article that he had written for Supply Chain Europe recently highlighting some of the breakthrough in public sector procurement as well as proving some pointers for those who want to get on the band wagon.

With Norway and Scotland leading the way in Europe Mark points out that Norwegian users have seen “a 20-40 percent reduction in the time it takes to handle orders, goods receipts and invoices”. The Norwegian government has also made it mandatory for all public bodies to use e-invoices by 2011. Apart from these process savings the Norwegian public sector has also achieved more far reaching effects:

“A prime example is the health sector in Norway, which is going to be running a pilot scheme, as part of the PEPPOL project, where it will buy blood plasma directly from Austria, to ensure that they always have the right stocks and an optimum cost. In this case, e-procurement is literally helping to save lives.”

In the UK, results are also picking up. Since 2005, ten collaborative IT hardware e-auctions, involving 144 public sector stakeholders have led to savings of £43,8 million.

So what does the laggards in the EU have to do in order to catch up. Mark points to five keys to success:

  • There’s no time like the present – there’s no reason to wait until e-procurement becomes mandatory.
  • Keep it simple – user friendliness is the key.
  • Set clear goals – set realistic targets and timelines
  • Central funding – Scotland’s procurement success is routed in its free availability to public bodies
  • Ensure procurement and business managers work together – not only does e-procurement benefit the purchasing functions, it also helps keeping the organization financially stable

In any case, successful public procurement will be essential for the EU to regain some of its momentum especially in times when the rest of the world is betting on which country is going to be the next Greece.

Why more women is needed in procurement – understanding the big picture, networking, communication and managing relationships are traits that define the future of procurement

March 8, 2010

Procurement Leaders big tweet chat debate on Friday focused on how procurement must change in order to attract talent got me thinking about the key traits that will define purchasing executives in the future. What we need to know, how will we conduct our work, what traits we need to pay attention to when hiring and promoting the profession. When looking at my list I admit that it is rather generic – the traits are essential for anyone in business these days and not just limited to procurement.

A broad business understanding, the ability to manage relationships, communication and using potential networks to affect and react to changes defines the modern business professional in my eyes. And it is as such that we need to look at purchasing; one of the modern business professionals.

Understanding the big picture
Purchasing is not an island unto itself. It never has been and it never will be. In our ever changing world purchasing managers must be able to understand what makes the business evolve. Business development skills should be on top of all lists.

In most cases, purchasing is the center of gravity in the full supply chain and as such it owns many of a company’s most crucial relationships. This should not be treated unlightly.

Managing relationships
As the center of gravity in the supply chain, understanding how to manage and affect all types of relationships is crucial; be it supplier-, end-user customer- or sales/marketing relationships. Purchasing managers must be able to – much like a chess player – be able to analyze the implications that may arise if and when relationships change.

Using networks
Some argue that as the internet evolves – and the power of Google increases – that using social networks will in some ways replace traditional web searching as a way to gather information. Nielsen released their findings on the subject a few months ago and found that 18 percent of all respondents used social networks as a starting point when searching for content.

Communication
As relationships evolve a multitude of grey scales replace the black and white rendering of the first impression. This stresses the importance of communication – especially across borders and when using emotion unfriendly tools such as e-mail (and in some cases social networks). Being able to speak to suppliers, c-level executives, stakeholders and end-customers alike to get their attention requires a deep understanding of the perceived value of purchasing.

When looking at the traits that define these four areas – the big picture, relationships, networks, communication – I’d argue that they are areas in which more women than men that would excel in. Yet the tradition of the profession is so male centric it is scary at times, I’ve been at purchasing events where less than five (5!!!) percent of the attendees have been female. Procurement is unfortunately – as is sales and marketing – a rather male arena.

So will the next wave of CPO:s be female?

I surely hope so.

If we manage to raise the status of procurement through whatever means – it is a fantastic opportunity for female professionals. Looking at the amount of talent that is out there (below the c-level) and the skill sets necessary for procurement excellence I’m hope that we will see a paradigm shift in the near future; off the top of my head I recall Sandra Petersen of Skanska and Christina Di Luca of BP spearheading the male confines of procurement and remember that Barbara Kux of Siemens recently made Fortunes 10 Global leaders list.

Asking the right questions – how to find weaknesses in your supply chain operations

November 3, 2009

Despite some of the headlines (true or not) regarding the practices of IBM’s executive management, there are still some interestion material emerging from the big blue.

In IBM Global Business Service’s recent ”Sourcing in a demanding economic environment” white paper the men in blue offer up a wide range of tactics and ideas for how purchasing departments can excel in even a harsh business climate. Though not much is new, and I personally would have emphasized exactly which skills are core when interacting with other parts of the business and taking on a leadership role in the value creation process, the authors have managed to collect a very comprehensive set of questions that purchasing managers should ask themselves when considering how to go forward with key purchasing challenges.

  • Supply base: Who are the right suppliers?
  • Commodities: What are the strengths and weaknesses in commodity coverage across growth countries?
  • TCO: How can I help ensure sustainable TCO savings? How do I build a reliable business case and estimate risks?
  • Quality and skills: How can I maintain quality levels? How do I attract and retain top-quality staff?
  • Supply chain integration: How can I most effectively manage an extended supply chain? How can I help ensure competitive lead times and flexibility?
  • Contracts and legal: What contractual and licensing issues should I be aware of? What are the import and export regulation requirements?
  • Taxation: What are the benefits or pitfalls regarding local taxation? Should I buy in local or foreign currency?
  • Language and local culture: How can I manage the local language and cultural challenges? How can I protect mu intellectual property and prevent fraud?

Though most of these questions may seem basic to more advanced purchasing professionals, I’d suggest you go through them in your next purchasing council (or board). Chance are that you will unveil unknown weaknesses in your supply chain that can be bettered.

IKEA Billy turns 30

September 29, 2009

In a couple of days, IKEA will celebrate the 30th anniversary of their classic bookshelf Billy and to this date IKEA has sold more than 41 million Billy:s and whilst doing so continuously improved their supply chain performance in such a manner that they’ve been able to lower the price to consumer by 30 percent.

One of the lesser known reasons for this superb performance is the constant interaction between IKEA designers, purchasers and the actual end-user goods. Many IKEA purchasing staffers eat their lunch in the IKEA store food court – right there alongside consumers – and on their way to lunch they pass through the store seeing their products “in action”.

So not only do the purchasers and designers have the possibility to constantly monitor how consumers judge their products, they’re also provided ample non-formal opportunities to engage in development. And as anyone familiar with creative (and yes, I do count purchasers as creatives) work will acknowledge – the best ideas are often hatched outside of the confinement of the office.

Risk management vs. Risk avoidance

September 8, 2009

As I rode my bike to the Stockholm central station this morning it struck me that the more protected you are the faster you go, and the more risks you take. Since I was travelling to the UK I had left my helmet at home (cost carriers are low cost for a reason, and extra luggage is not one of them) which is rare, so as a consequence I was taking it a quite bit easier than I normally would have. And since I was riding fixed gear, I also kept my attention as far upfront as possible, since there are no mechanical brakes on the bike to assist with the process of slowing you down.

Since I was lacking in both protective (no helmet) and divertive (less breaking power) aspects I was very aware of the risks I was taking and thus I was doing my utmost to avoid any. This of course got me thinking.

Are we less willing to accept even the notion of risk if we lack any risk management solution at all?

I’m quite sure that this is true for us as human beings. But does this mean that sourcing professionals who know that they lack the processes and tools to manage risk source more carefully than those who are secure that they can handle any problem should they arise?.

A lot of risk management vendors push strongly for the need of supplier information – preferably in real time to avoid outdated information – but I’m quite convinced that the best risk management solution starts at home with large dose of risk awareness. Carefulness might not be one of the top credentials when scouting for purchasing talent but the ability to avoid risk altogether should definitely be rewarded in one way or another.

Purchasing silly season

August 31, 2009

In Europe the first few weeks of September are do or die for “HR departments” of football clubs across the continent. This silly season is over and the costs have little correlation to the cost awareness that most other companies adhere to. According to official figures from the clubs, the top five on the plus/minus list are the following:

  1. Real Madrid (Spain) – 166.5 Million Euro
  2. Manchester City (UK) – 123.6 Million Euro
  3. Barcelona (Spain) – 88,5 Million Euro
  4. Bayern Munich (Germany) – 56 Million Euro
  5. Napoli (Italy) – 34.5 Million Euro

For purchasing departments everywhere – recruitment season is ripe. Downsizing in traditionally purchasing centric industry segments have increased the available talent pool and as many universities have been adding purchasing related courses to their curriculum there are more professional purchasers available than ever before.

The question is; how does one replace the loss of the purchasing equivalent of Christiano Ronaldo and how does one build the perfect team that can manage the challenges ahead.

Every year this brings me back to  Michael Lewis book Moneyball: The Art of Winning an Unfair Game in which the author describes the processes and strategies behind how the Oakland A’s for a few years won more games per spent dollar than any other team in the Major Baseball League.

What the Oakland A’s back office did was quantify the factors that had the biggest impact on actually winning games and then draft, buy and trade for those assets instead of the traditional “toolsets” sought after by other franchises.
Purchasing departments have often looked for negotiation skills first and foremost but I see strong trend that this is about to change. A walking poll I did at an industry event recently highlighted the following skills as most important in recruitment situations:

  1. Analytical skills
  2. Sales drive (and communication)
  3. Business savvy-ness

Add whatever industry sector experience you need to this list and I believe you’ve got the perfect shortlist for successful recruitment – without the need of digging too deep into the budget.

And then you might not get into the situation where you spend 45 Million Euro on Zlatan Ibrahimovic (who scored 1 goal per 121 minutes played over the past 12 months) to replace Samuel E’to (who scored 1 goal per 96 minutes played over the same time period) in an attempt to win even more games. Which, of course, is done by scoring more goals than your opponent.

Sure signs of summer: fraud invoices

May 27, 2009

A few weeks ago Ernst & Young unveiled a study entitled “Corruption or compliance: the 10th global fraud survey” in which Ernst & Young’s Fraud Investigation & Dispute Practice Service assess the level of understanding of anti-corruption practices and how these are abided by (or bypassed) in business.

Says David L. Stulb, global leader of the Fraud Investigation & Dispute Services:

“Executives in some companies today may still believe that paying bribes is good business; it “works”. But the risk of such action has certainly increased markedly in recent years.”

The report also concludes that corruptive behavior intensifies in times of turmoil – which anyone working with purchasing cannot have missed. Turmoil leads to confusion which leads to lack of transparency, which is further amplified by the effects of the downturn economy on staffing redundancies which in other cases could have been able to offload the workload to ensure full visibility into the processes.

So what measures can purchasing take to battle these unwanted behaviors?

A clearly defined and communicated purchasing policy is certainly a good start, usage of sourcing tools that ensures transparency and full visibility is also vital as are comprehensive purchasing processes.

On a more transactive level; a no PO/no pay policy in combination with widespread e-procurement adoption is a key lever that can secure that smaller corruption and fraud offenses such as fake invoices never see the light of day.

Schaeffler Group and Continental in purchasing co-operation to fight the downturn

April 24, 2009

In the light of all the recent automotive news; least not WSJs report on Chrysler’s plans for bancrupsy or Roland Bergers gloomy outlook for automotive suppliers who are unable to compensate for cash shortages, little new money available from owners of capital markets, withdrawn credit coverage and have no customer support to count on what so ever – this press release from Schaeffler Group sheds light on what some suppliers are doing to negate the impact of the downturn.

The purchasing cooperation [between Shaeffler and Continental]… …is to optimize cost of materials and achieve an annual triple-digit million benefit through access to the steel markets and component suppliers as well as investments and non-manufacturing materials.

With a combined purchasing volume of €20 billion, Continetal and Shaeffler predict they will benefit about $6,6 billion in synergy effects resulting in a savings potential of €350-400 million over the next two years. Most of the synergy effects are expected to come from the complimentary purchasing focus that each company has.

While Schaeffler’s annual purchasing volume of as much as 1 million tons of steel brings it direct access to steel producers, a high level of competence in this segment and also very good purchasing conditions, Continental’s strength lies in the purchase of mechanical and electronic components. Both companies have a well established portfolio of suppliers. The joint access to the partner’s purchasing expertise makes it possible for both companies to benefit from the improved purchasing conditions.

And what is more, Continental’s suppliers will obtain far better access to global steel markets than they presently have separately. In return, the Schaeffler Group will benefit from Continental’s large supplier portfolio which will now also be available to that company.

In addition the two companies see a high potential in bringing home savings for non-manufacturing materials as well. Tough times bring out the best of us, and it’s going to be interesting to see where this co-operation will go in the future.

Four Obama rules for successful management

March 11, 2009

D&M All Business recently ran a piece on what business leaders can learn from President Obama’s practices. Obama’s management style continues to awe many observers; but one of the most startling acknowledgements is his consistency. No-drama Obama had a plan for leadership which he has stuck to since setting his eyes on the presidency.

Among the four issues addressed by All Business we’re gonna pass on “He is unflappable” and “There Is No Room For Drama”; whilst this advice is good for management in general, the remaining two are more in line with the challenges facing global purchasing today.

He Listens To Others

Knowing your stakeholder requirements is key to successful IM&S purchasing; and this is especially important when it comes to service procurement. Know when to listen and when to speak up will decide how you are perceived; it will also ensure that you learn the foot work of your internal customers.

He Motivates People To Work Together

Cross functional category teams is another key methodology that separates procurement leaders from the laggards. Being able to lead and motivate across borders and cultures will further strengthen the ability for these cross functional teams to succeed with their targets


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